Effective Date: January 15, 2024
Last Updated: January 15, 2026

At Bella Vista Cleaning & Restoration, we respect your privacy and are committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website bellavistacleaning.eu or use our services.

1. Information We Collect

When you book a service, contact us, or interact with our website, we may collect the following data:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and payment details
  • Home address (for service bookings)

1.2 Technical Data (Website Usage Information)

  • IP address
  • Browser type and version
  • Device information
  • Cookies and tracking technologies

We only collect necessary information required for booking, customer support, and website improvements.

2. How We Use Your Information

We use the collected data for:

  • Service bookings and customer support – To schedule and manage cleaning services
  • Payments and invoicing – To process secure transactions
  • Communication and notifications – To send booking confirmations, reminders, or customer service updates
  • Marketing (with consent) – To inform you about promotions and special offers
  • Website analytics and performance – To improve user experience and service efficiency

We never sell or rent your personal data to third parties.

3. Cookies & Tracking Technologies

We use cookies to enhance website functionality and improve user experience. By using our website, you agree to our cookie policy.

You Can Control Cookies

Most browsers allow you to disable cookies in settings. However, doing so may affect certain website features.

4. How We Store & Protect Your Data

We implement industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse.

  • Data is stored on secure servers
  • Payments are processed via encrypted gateways
  • Only authorised staff have access to customer details

If you believe your data has been compromised, please contact us immediately.

5. Third-Party Services & Data Sharing

We may share necessary data with trusted third-party services to process payments, manage bookings, or run analytics. These include:

  • Payment processors (e.g., PayPal, Stripe)
  • Booking and scheduling software (e.g., Booking System)
  • Google Analytics and marketing platforms

These third parties comply with GDPR and only process data as needed for our services.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your data – Request a copy of the personal information we hold
  • Request correction – Fix incorrect or outdated information
  • Request deletion – Ask us to delete your personal data (except for legal obligations)
  • Opt out of marketing – Unsubscribe from promotional emails anytime

To exercise any of these rights, email us at info@bellavistacleaning.eu.

7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Please check back regularly for updates.

8. Contact Us

For any privacy-related concerns, please contact us:

Bella Vista Cleaning & Restoration
Email: info@bellavistacleaning.eu
Phone: +356 77504414

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